Analysis of UK reporting on health data

Analysis of UK reporting on health data
Understanding Patient Data 9 March 2021

• “The focus is not so much the data itself, as how it is reported in the media.”

@WeCommissioners

@WeCommissioners

• A space for anyone with an interest in commissioning to meet, share experience, knowledge, tools and challenges.
• @WeCommissioners aims to host a tweet chat every 2-3 weeks on a Tuesday evening, 8pm - 9pm using #WeComsers. These cover a variety of topics of interest to commissioners based on feedback and requests from followers.

Social media security: user guide

Social media security: user guide
NHS Digital 23 May 2017

• Social media is technology (used on a desktop, laptop, tablet or smartphone) that allows you to create and share information, ideas, career interests and other forms of expression via virtual communities and networks. 
• This guide outlines the Do's and Don'ts around use of social media across the NHS, including:
• Don't "Use social media for work or official communications (unless it is part of your responsibilities)."
•  A policy template is included.
• Note: NHS England has shifted its position on the use of WhatsApp by staff in the NHS. According to HSJ ( 14 August 2017) an NHS England spokeswoman said: “WhatsApp and other messaging services can provide a useful way for staff to communicate” but the app should still “not be used to share identifiable or confidential patient data.”

Community engagement for health - the evidence

Community engagement for health via coalitions, collaborations and partnerships
EPPI-Centre, Social Science Research Unit, UCL Institute of Education, University College London, August 2015

• Three reviews written to inform NICE community engagement guidance examine the evidence around the components of community engagement and the contribution of active content to health and social outcomes.
• Findings include
• More community engagement resulted in larger behavioural outcomes
• Community engagement which included bidirectional communication, collective decision making and training resulted in greater engagement.
• Effective components of community engagement generally include peer or lay delivery, but this alone was not enough to guarantee positive outcomes. 
• Despite being a growing area, there is a lack of research around community engagement via online social media and online social networks. What evidence there suggests that very little co-creation of knowledge or building of social capital takes place (or is simply not reported) in evaluated health interventions. 
• Community engagement is utilised within social media/social networking intervention delivery, but in delivery alone, not in design or evaluation, suggesting that very little co-creation of knowledge or building of social capital is occurring. 
• There is a research gap in evaluations focused on children, those aged 30 to 40 years and on older people.

Social media for HWBs

Connecting health and wellbeing boards: a social media guide
LGA, November 2014

• A guide for health and wellbeing boards on the effective use of social media.
• The guide explores:
• some of the current social media channels
• five broad principles for using social media
• five levels of social media engagement for health and wellbeing boards to encourage progress and best practice.

A guide to social media for Chief execs

Social media for chief executives: the essential guide 
NHS Employers June 2013

• An essential guide for chief executives in the NHS, exploring leadership in the digital age.
• This briefing explores how using social media platforms can help NHS chief executives develop a collaborative leadership style that helps get results in the complex system of health and social care. It answers four questions:
• What is social media and who is using it in healthcare?
• Where does social media align itself with the wider policy context?
• Why should every NHS chief executive be social media literate?
• What guidance and examples exist of NHS chief executives already using social media well?

Using social media

Current use, future trends and opportunities in public sector social media: A survey 
Cogitamus for the NHS Confederation, 9 August 2012

• A survey of the use of social media in the public sector, with a specific focus on health organisation.
• An introductory guide to the leading tools in the marketplace, and importantly to provide some insight from those existing social media practitioners that have been addressing the challenge in recent years.

Online feedback in social care

Using Online Reviews in Social Care 
PSSRU Discussion Paper 2836, July 2012

• How useful are online feedback services in providing information about service providers? 
• Includes experiences of established review sites such as TripAdvisor and Amazon.

Communication through social media

Alive and clicking: information that benefits all 
NHS Confederation, 17 May 2012

• An examination of the costs and benefits of informing and communicating with patients through web and social media platforms versus the costs of not doing so effectively.