Red Cross November 2021
- People who frequently attend accident and emergency (A&E) make up less than 1 per cent of the population, but account for a significant proportion of all A&E attendances, ambulance journeys and hospital admissions. It is estimated they cost the NHS at least £2.5 billion per year.
- This report explores the profile and experiences of people who frequently attend A&E and considers what needs to be done to ensure that more people can be supported in the community, before they reach a crisis that leads to the door of the emergency department. It shows the clear link between high intensity use and wider inequalities.
