Showing posts with label SLA. Show all posts
Showing posts with label SLA. Show all posts

3 July 2014

Update to model service level agreement for CSSs


Update to the Model Service Level Agreement for Commissioning Support Services
NHS England, 3 July 2014
  • NHS England has updated the model terms and conditions for CCGs to use for commissioning support services (originally published February 2014) following a Francis Report recommendation that the NHS Constitution should be explicitly included.
  • An additional principle at clause 2.1.11 now includes: “The Parties must abide by and promote awareness of the NHS Constitution, including the rights and pledges set out in it. The Provider must ensure that all Sub-Contractors and all Staff abide by the NHS Constitution.”
  • This clause should be inserted into any recently renegotiated SLAs that have recently been agreed, and any future SLAs agreed between CCGs and CSUs.
  • Included in the CCG Bulletin 3 July 2014