NHS England
- The 15 Steps Challenge, initially developed and published by the NHS Institute for Innovation and Improvement, focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions.
- A series of guides have been published (Maternity, Inpatient Services, Mental Health Inpatient Services' Community Services, Children and Young People’s Inpatient Services, Clinics and Outpatients) as well as a Guidance for Commissioners.
- The 15 steps challenge is an approach to service/quality improvement that focuses on ward (or service) ‘walkarounds’, recording first impressions from the perspective of a service user.
