Royal Pharmaceutical Society, 10 November 2016
- As homecare is often a shared care arrangement involving multiple organisations, it is important that complaints processes which allow the sharing, reporting and learning from complaints is in place and integrated between all parties involved in order to ensure that complaints are received, recorded, investigated, acted upon and reviewed in order to support patient care.
- This new guidance provides detailed practical advice on how reporting and learning systems should operate in homecare services in order to meet the requirements of patients, carers, regulators and other stakeholders.
