Royal Pharmaceutical Society July 2015
- This report summarises the presentations of a one day meeting organised by the Royal Pharmaceutical Society focusing on how pharmacy teams could measure and improve patients’ experience of care.
- It includes presentations from the Head of Patient Experience, NHS England, Point of Care Foundation and local case studies.
- Key themes from the day:
- Know what you are measuring and why
- Involve patients and staff at evrey stage
- Identify how to collect data
- Give feedback to staff and patients
- Organisation culture is critical
- Pharmacy team members need to raise their profile
