How to measure patient experience in primary care - a review

Measuring Patient Experiences in Primary Health Care: A review and classification of items and scales used in publicly-available questionnaires
University of British Columbia, May 2013

• The three main objectives of this review were to:
• Identify the relevant instruments and surveys assessing patients’ experiences in Primary Health Care;
• Classify items and questions in the appropriate dimensions of patient experiences; and
• Provide a foundation for the Patient Experience Survey instrument for the Canadian Institute for Health Information (CIHI) Primary Health
• A total of 17 instruments and surveys were retained