Waiting lists are inevitable. It's how we manage them that matters.

Waiting lists are inevitable. It's how we manage them that matters.
Healthwatch 8 November 2021

• The COVID-19 pandemic has created a huge backlog of people waiting for a diagnostic test or treatment. Healthwatch have spoken to more than 2,500 people about their experiences, helping us to dig beneath the headlines and support the NHS to make good policy decisions on how best to manage waiting lists.
• The report discusses current waiting lists, cancellations, patient experience around waiting for care, interim support services and solutions. The report includes a number of recommendations.