PHE 30 September 2021
- The aims of this project were to achieve a better understanding of the needs of segments of the population through:
- reviewing the evidence relating to the effectiveness of online services to support general practice
- using the Mosaic Public Sector Tool to segment the Surrey Heath CCG population according to their use of online services, thereby identifying groups that are more and less likely to use these services
- analysing the use of online services by the Surrey Heath CCG population to identify any associations between patterns in usage and demographic factors
- conducting insight gathering work to explore barriers and enablers to the use of GP online services.
- The period of data collection was from 4 August 2016 to 3 August 2017
