Frontiers in Digital Health, 13 August 2021 https://doi.org/10.3389/fdgth.2021.726095
- Empirical findings have shown that decisions about remote consultation are fraught with contradictions and tensions—for example, between demand management and patient choice—leading to both large- and small-scale ethical dilemmas for managers, support staff, and clinicians. A novel framework, Planning and Evaluating Remote Consultation Services (PERCS) has been developed which focuses attention on the organizational digital maturity and digital inclusion efforts. The authors also present a set of principles for informing its application in practice, including education of professionals and patients.
