Friends Families and Travellers 20 March 2019
- Findings of a mystery shopping exercise in which Friends Families and Travellers contacted 50 GP practices posing as a patient wishing to register who didn’t have a fixed address or proof of identity and found that almost half of practices would not register them.
Key Findings
- 24 out of 50 GP practices we contacted in England would not register our mystery shopper.
- Despite this, every GP practice was rated ‘good’ or ‘outstanding’ by the Care Quality Commission for their work with ‘People whose circumstances may make them vulnerable’.
- GP practices were significantly more likely to refuse to register our mystery shopper in urban areas compared to rural areas.
- GP practices were significantly more likely to refuse to register our mystery shopper in areas where there are large Gypsy and Traveller populations compared to where there are not.
