NHS England 24 January 2018
- Working with Picker, the Parliamentary and Health Service Ombudsman (PHSO) and providers, NHS England has developed a standardised survey and toolkit to assess complainants’ experiences.
- The survey and toolkit aim to:
- Track the quality of complaints handling
- Support organisations to survey complainants’ experience
- Support improvements to local systems and complaints handling
- A series of case studies is available here.
