Oxford AHSN December 2018
- Two audit reports of a new model of urgent care in Brookside Group Practice,West Berkshire, which aimed to provide a robust service model to appropriately treat patients requiring same-day appointments. The model eliminated the GP telephone triage system, and instead utilises the skills of the multi-disciplinary team, with support and overview from a supervising GP.
- The results from the first audit (December 2017) demonstrated that of the patients seen by non-GP staff 47% were seen and treated without the involvement of the supervising GP, compared to 29.5% in the second audit (December 2018). The impact of a Point of Care tool into the Urgent Care clinics and available to all clinicians is discussed.
