Kings Fund 4 May 2017
- This paper looks at compassion as a core cultural value of the NHS and how compassionate leadership results in a working environment that encourages people to find new and improved ways of doing things.
- It also describes four key elements of a culture for innovative, high-quality and continually improving care and what they mean for patients, staff and the wider organisation:
- inspiring vision and strategy
- positive inclusion and participation
- enthusiastic team and cross-boundary working
- support and autonomy for staff to innovate
- The paper presents short case studies of how compassionate leadership has led to innovation.
- Transforming junior doctors’ working lives, Birmingham Women’s and Children’s NHS Foundation Trust
- Compassionate leadership for innovation in high-quality home care, Buurtzorg, the Netherlands
- Empathy in design, IDEO
- Aravind Eye Care Systems and Sankara Eye
- Narayana Health
