House of Commons Research Briefing 10 April 2017
- A description of the standard two-stage NHS complaints procedure, where complaints are first raised locally and with the option of referral to the Health Service Ombudsman,and other options which may also be appropriate depending on the objective of the complaint.
- A section at the end of this briefing paper lists some of the organisations that can provide help and advice to patients who wish to make a complaint about NHS services.
