22 March 2017

Six Steps to Managing Demand in Adult Social Care

Six Steps to Managing Demand in Adult Social Care - a performance management approach
Institute of Public Care (IPC) at Oxford Brookes University, March 2017
  • Critical steps for managing demand in social care, as well as a range of strategic objectives and suggested performance indicators and targets.
  • The steps are
  1. Managing demand through the front door of the Council 
  2. Managing demand from acute hospitals
  3. Effective short-term interventions for people in the community 
  4. Designing the care system for people with long term needs 
  5. Developing a workforce to manage demand
  6. Governance and management arrangements to sustain improvements