NHS England, 20 November 2015
- Two new toolkits (for primary care and acute/community care) have been launched to support commissioners in the assurance of good complaints handling.
- The aims of the Toolkit are to ensure:
- All complaints are well managed
- The learning from complaints is identified and used for improvement
- The complaints service is accessible, open and transparent.
- Assurance of Good Complaints Handling for Primary Care – A toolkit for commissioners
- Assurance of Good Complaints Handling for Acute and Community Care – A toolkit for commissioners
