1 June 2015

Engaging service users in major change

Engaging service users in major health service change - evidence summary
Centre for Reviews and Dissemination, University of York, June 2015
  • A review of what is currently known about effective patient and public engagement in reconfiguration processes found that the overall quality of the evidence was mixed. 
  • Six case studies were selected as exemplars of good practice, and provide the basis of the recommendations made in the report.
  • Case studies are from 
    • NHS Scarborough and Ryedale CCG
    • York Teaching Hospital NHS FT
    • Buckinghamshire & Oxfordshire PCT/Buckinghamshire Healthcare NHS Trust
    • Sainsbury Centre for Mental Health
    • NHS Sandwell & West Birmingham NHS Trust 
    • NHS Sheffield PCT 
  • This summary is based on  Service user engagement and health service reconfiguration: a rapid evidence synthesis.  Health Serv Deliv Res 2015;3(17)