HSJ 12 December 2013 (Subscription required)
- "High quality care increases the probability that there will be the intended outcome, but value is attached to the outcome, not the quality."
- "If high quality care produces a poor outcome or an outcome of low or even negative value, then the service is of low value."
- "..there comes a point when the investment of additional resources to improve quality, or even to improve safety, does not result in value for the population served."
