The Guardian 28 November 2013
- The NHS is to establish a patient feedback website, styled after the popular travel site TripAdvisor, to allow patients to post complaints online – including those containing potentially derogatory comments about medical staff – and show hospitals' responses to them in real time.
- In an interview with the Guardian, Tim Kelsey, the NHS director in charge of patients and information, said a low-key three-month trial involving 20 hospital trusts on the Care Connect website (part of the NHS Choices collection) had seen complaints and reviews logged, mapped and dealt with, night and day, in London and the north-east.
- The scheme will be rolled out nationally next year.
