HSJ 4 November 2013 (Subscription required)
- Helen Bevan is Chief transformation officer for NHS Horizons, a new team for radical thinking about large scale change that has been established by NHS Improving Quality. She looks at how healthcare leaders can deliver better services using existing resources, by examining processes, services and strategies.
- Process innovations are the most common type of innovation in healthcare. They involve reducing or eliminating unwarranted variation and activities that do not add value from an existing process
- Service innovations seek to improve or transform an offering for an entire service or pathway of care for a specific group of patients, usually covering multiple processes
- Strategy innovation means thinking in an entirely new way about the basis on which the organisation, system or industry operates.
- The article includes examples from the Sheffield Service Improvement Team
