Picker Institute Europe, 29 August 2013
- The following online resources are now available on the Picker Institute website, and more are planned for the future:
- how the FFT score is calculated
- FFT score and confidence interval online calculator
- FFT score difference and confidence interval online calculator
- FFT calculation and comparison: key assumptions and caveats
- the effect of response numbers on FFT score confidence intervals
- what to do with small numbers of FFT responses
- how to make use of people's free text comments to improve
- See NHS England website - FFT data and guidance
