Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics

Planning and Evaluating Remote Consultation Services: A New Conceptual Framework Incorporating Complexity and Practical Ethics
Frontiers in Digital Health, 13 August 2021 https://doi.org/10.3389/fdgth.2021.726095

• Empirical findings have shown that decisions about remote consultation are fraught with contradictions and tensions—for example, between demand management and patient choice—leading to both large- and small-scale ethical dilemmas for managers, support staff, and clinicians. A novel framework, Planning and Evaluating Remote Consultation Services (PERCS) has been developed which focuses attention on the organizational digital maturity and digital inclusion efforts. The authors also present a set of principles for informing its application in practice, including education of professionals and patients.

Remote engagement: Removing barriers to inclusion in the context of COVID-19

Remote engagement: Removing barriers to inclusion in the context of COVID-19
Centre for Ageing Better January 2021

• This paper outlines approaches and techniques to carrying out user engagement and co-production activities where traditional face to face methods aren't possible. The paper provides an array of remote engagement methods that organisations and businesses may wish to consider as they plan their research, including phone interviews, journaling, and card activities. With much engagement moving to online delivery, it highlights potential barriers around culture, IT literacy, confidence and trust building and gives examples of how these can be overcome.