Institute of Public Care (IPC) at Oxford Brookes University, March 2017
- Critical steps for managing demand in social care, as well as a range of strategic objectives and suggested performance indicators and targets.
- The steps are
- Managing demand through the front door of the Council
- Managing demand from acute hospitals
- Effective short-term interventions for people in the community
- Designing the care system for people with long term needs
- Developing a workforce to manage demand
- Governance and management arrangements to sustain improvements