1 September 2014

How to commission for improved patient experience

Commissioning for Improved Patient Experience
McMillan Cancer Support, NHS England, September 2014
  • This report summarises the key themes and discussion from an event on how to commission for improved patient experience.
    • Theme 1:The collection of data on people’s experiences
    • Theme 2: How to improve people’s experiences
    • Theme 3:Specific mechanisms and levers to encourage data collection and improve experiences