NHS Commissioning Assembly, 24 July 2014
- This resource sets out some of the key messages learnt from analysis of a number of CCG quality frameworks and strategies.
- Listen to the voices of patients and the public
- Triangulate data and intelligence
- Make use of the levers available
- Walk the service - look and see
- Share concerns and take action
- The report includes case studies and key resources (including data sources) to support these messages and outlines the responsibilities of different parts of the health system with respect to quality (CQC, Monitor, NHS England, NHS TDA, CCGs, Local Authorities and National Quality Board.)
