Healthwatch 17 June 2021
- Healthwatch has developed a qualitative research methodology – the Integration Index - that local health and care systems can use to better understand people’s experiences using integrated services. The more comprehensive Integration Index work will form part of the developing accountability and performance frameworks for Integrated Care Systems (ICS). Using various quantitative tools, ICS can track how integrated care is delivered against Long Term Plan commitments.
- However, to understand whether integration improves people’s experiences in different communities Healthwatch has published a methodology for the local integration index that ensures people’s experiences inform how services work together by reviewing existing policies and data while measuring how patients, service users and carers think local services provide joined-up and personalised care. This methodology will sit alongside other quantitative tools for use by ICS. A number of pilots have developed Health and Care Experience Profiles for five groups.
