NHS England 10 August 2020
- This guidance introduces an agreed definition of an appointment, and asks general practice to start applying this now and systematically, as an important first step to improve data quality. The guidance reconfirms that the definition of an appointment includes:
- 1. ALL RELEVANT STAFF. Discrete interactions carried out by any health or care professional, including all roles in the Additional Roles and Reimbursement Scheme (see detail on next page)
- 2. ALL MODES. Discrete interactions that are delivered by all modes - face-to-face, by telephone, via video and online
- 3. ALL SETTINGS. Discrete interactions in any primary medical care setting (including the practice, patient’s home, community, care home, group consultations, local GP extended access hub)
