21 July 2020

Investigating changing demands on primary care during COVID-19

Collecting rapid COVID-19 intelligence to improve primary care response
NIHR ARC SW April 2020
  • The Rapid COVID-19 intelligence to improve primary care response (RAPCI) team is working to identify the changing demands on GP practices across Bristol, North Somerset and South Gloucestershire during the COVID-19 pandemic and investigate common challenges and innovative solutions that practices have devised to cope with this. 
  • They are publishing a series of regular reports summarising findings from this project.
Investigating changing demands on primary care during COVID-19: Summary report 1, 5 June 2020This first summary report presents qualitative findings from 22 interviews held with GPs and managers from 14 GP practices between 13 and 17 May 2020. There is a sub-section on new consultation models implemented in this report

Investigating changing demands on primary care during COVID-19: Summary report 2, 19 June 2020
This second summary report presents qualitative findings from 23 interviews held with GPs and managers from 20 GP practices between 28 May and 13 June 2020. There is a sub-section on perceived impact on health inequalities in this report where patients could not access virtual services.

Investigating changing demands on primary care during COVID-19: Summary report 3. 21 July 2020
This third summary report presents qualitative findings from 20 interviews held with GPs and managers from 20 GP practices between 15 June and 2 July 2020. 
  • Challenges faced in the last period included: rising demand; restarting services; prescribing remotely; managing long-term conditions remotely; delays in secondary referrals; managing patient expectations; mental load on staff; and the shielding list.
  • New challenges identified in this period are: restarting services; continuation of pre-COVID-19 plans; online triage consultations; planning for winter; support from secondary care; drug manufacture and supply problems; test and trace and infection control.