HealthWatch 20 February 2020
- To inform NHS England's Clinical Review of Standards national polling and interviews have been conducted with patients in A&E which indicate that while the length of someone’s visit is important, people are more interested in the overall quality of care on offer at their local hospital.
- Quality of experience is shaped by diverse factors including communication, staff attitude, the speed of initial assessment, the facilities within A&E departments and whether people feel other parts of the NHS are working together with the A&E department to provide joined-up care.
