7 March 2018

How Vanguards are improving patient experience

Improving the experiences of people who use services
NHS Providers 7 March 2018
  • This briefing looks at what the vanguards have been doing to improve the way people experience and interact with health and care services.
  • Case studies include care navigators, health and wellbeing workers and health coaches to support those with long terms conditions, use of technology, Enhanced Primary Care services, local areas coordinator to improve social connections, supporting carers, community ambassadors.
  • One of the NHS Provider Learning from the Vanguards series