1 April 2013

How do we know we are providing a high quality service? Guidance for NHS provider trust boards

Quality governance: How does a board know that its organisation is working effectively to improve patient care?
Monitor, April 2013
  • Guidance for boards of NHS provider organisations to enable them to perform their role in improving health services for patients.
  • Based on the three dimensions of quality identified by Lord Darzi: clinical effectiveness, patient safety and patient experience and helps trusts to measure themselves against Monitor's Quality Governance Framework
  • This guidance also covers some practical steps that boards can undertake, and concludes with a list of questions boards may want to ask themselves to assess how well they are doing.